B2B Returns

A problem with your order? Submit your claim correctly.

Did you receive a damaged, defective, missing, or incorrect item? Please report your claim as completely as possible so we can process it quickly and accurately.

Until November 15, the claims procedure will still be handled by email. Send your claim to our Internal Sales team and always include:

• your order number
• the item to which the claim relates
• the reason for the claim
• clear images of the problem

Unfortunately, we cannot process claims that do not contain all the information above.

From November 15, you can submit claims and return requests directly online through our online returns portal.