Order & ship
At Pomax, we strive to deliver your order quickly, safely and with the utmost care. Below you will find all the information about placing an order, delivery, shipping costs and receiving your order.
1. Placing an order
Ordering through our webshop is easy and secure. Add the desired products to your shopping cart and follow the steps in the checkout process.
After placing your order, you will receive a confirmation email. As soon as your order leaves our warehouse, we will send you a second email with a Track & Trace link so you can easily track your package.
Haven't received a confirmation email? First check your spam folder. If you can't find the email there either, feel free to contact our customer service via Maxime, our chatbot.
2. Processing your order
Orders are processed in our own warehouse during office hours on working days, between 8:30 a.m. and 5 p.m.
We do everything we can to process and ship your order as quickly as possible. Once your order has been prepared, it is handed over to one of our transport partners.
3. Delivery
We work with reliable transport partners to deliver your order safely and carefully.
Most orders are delivered within 2 to 5 working days. During busy periods or holidays, delivery may exceptionally take a little longer.
Your order will be delivered to the delivery address you provided during checkout. Therefore, always check your address details carefully.
4. Shipping costs
We offer free shipping from €150.
Goods that fall outside the standard dimensions of a parcel and are therefore shipped by pallet are always subject to transport costs. The applicable rates can be found in the ‘pallet shipping’ column.
For orders under €150 or 'pallet shipments', we apply the following shipping costs:
| Country | Standard shipping | Pallet shipping | Delivery time |
|---|---|---|---|
| Belgium | €10 | €55 | 2-6 business days |
| The Netherlands | €10 | €110 | 2-6 business days |
| Luxembourg | €10 | €55 | 2-6 business days |
| France | €14 | €125 | 2-7 business days |
| Germany | €14 | €100 | 2-7 business days |
| Austria | €14 | €150 | 2-7 business days |
| Italy | €18 | €180 | 3-8 business days |
| Spain | €18 | €190 | 3-8 business days |
| Portugal | €18 | €190 | 3-8 business days |
| Denmark | €18 | €140 | 3-7 business days |
| Sweden | €18 | €195 | 3-7 business days |
| Finland | €18 | €205 | 3-7 business days |
| Other EU countries | €18 | €180 | 3-8 business days |
Shipping costs are calculated and displayed automatically during checkout.
5. Track & Trace
Once your order has been shipped, you will receive an email with a Track & Trace link. You can use it to track your order at any time and check the expected delivery date.
6. Receiving your order
Check your order within 48 hours of receipt.
Have you noticed transport damage, is an item missing, or did you receive the wrong product? Please contact our customer service via our chatbot as soon as possible and, if possible, attach a few clear photos of the packaging and the product. This will allow us to process your request more quickly and find a suitable solution together.
7. Not at home during delivery
Are you not present at the time of delivery? Depending on the carrier selected, the transport partner will either make a new delivery attempt or deliver your package to a collection point.
Always check the Track & Trace information for the current status of your delivery.
8. Delivery of large furniture
For large pieces of furniture or especially fragile items, adjusted delivery may apply via pallet shipping.
If applicable, this will be clearly indicated during checkout. If necessary, our transport partner will contact you in advance to arrange a suitable delivery time.
Do you have any questions about your order or delivery? Feel free to contact our customer service via our chatbot. We will be happy to assist you.